Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, delivery address, email address, phone number.
• Account Information: Username, password (encrypted), and profile information if you create an account.
• Payment Information: Credit card details, billing address, and other payment information. Note that payment card information is processed by our secure payment providers and we do not store complete payment card details on our systems.
• Order Information: Details about the products you purchase, order history, preferences, and special instructions.
• Demographic Information: Age, date of birth, gender, and preferences when you voluntarily provide this information.

1.2 Information Collected Automatically

When you visit our website or use our app, we automatically collect certain information, including:

• Device Information: Information about your device, including IP address, device type, operating system, browser type, and device identifiers.
• Usage Information: Information about how you use our website and services, including pages visited, time spent on pages, click-through data, and other interaction data.
• Location Information: General location information based on IP address or more precise location information if you enable location services on your device for our app.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and other tracking technologies (see our Cookie Policy section below).

2. How We Collect Information

We collect information in the following ways:

• Direct Interactions: Information you provide when creating an account, placing an order, signing up for our newsletter, participating in promotions or surveys, or contacting our customer service.
• Automated Technologies: Information collected automatically through cookies, server logs, web beacons, and other tracking technologies when you visit our website or use our app.
• Third Parties: Information we may receive from business partners, analytics providers, advertising networks, and social media platforms.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Provide and Manage Services

• Process and fulfill your orders, including delivery and payment processing
• Create and manage your account
• Provide customer service and support
• Facilitate the functionality of our website and app
• Personalize your experience and remember your preferences

3.2 Marketing and Communication

• Send promotional emails, newsletters, and special offers (you may opt out at any time)
• Inform you about new products, services, and features
• Conduct surveys and collect feedback
• Manage loyalty programs and rewards

3.3 Business Operations and Improvement

• Analyze usage patterns to improve our website, app, and services
• Develop new products and services
• Conduct research and analytics to understand customer preferences
• Detect, prevent, and address technical issues
• Protect against fraudulent or unauthorized transactions

3.4 Legal Obligations

• Comply with legal requirements and regulations
• Respond to legal process and law enforcement requests
• Protect our rights, privacy, safety, or property
• Enforce our terms and conditions

4. How We Share Your Information

We may share your personal information with the following categories of third parties:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

• Payment processors to handle payment transactions
• Delivery partners to fulfill and deliver orders
• Email and communication platforms to send communications
• Cloud hosting and data storage providers
• Analytics providers to help us understand how our services are used
• Customer service platforms to provide support

These service providers are required to protect your personal information and may only use it for the specific purpose of providing services to us.

4.2 Business Partners

We may share information with business partners for joint marketing efforts, promotions, or to offer complementary services, but only with your consent where required by law.

4.3 Corporate Transactions

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred or disclosed as part of that transaction.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency) or if we believe disclosure is necessary to:

• Comply with applicable laws and legal processes
• Enforce our terms and policies
• Protect our rights, property, or safety, or that of our customers or others

4.5 With Your Consent

We may share your information in any other circumstances where we have your explicit consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to personalize your experience on our website.

5.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems.
• Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors and see how visitors move around our website.
• Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization.
• Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed to deliver more relevant advertising.

5.2 Cookie Management

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impact your overall user experience. You can find more information about cookies at www.allaboutcookies.org.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You may have the right to request access to the personal information we hold about you and to receive your data in a portable format.

6.2 Correction

You may have the right to request that we correct inaccurate or incomplete information about you.

6.3 Deletion

You may have the right to request that we delete your personal information in certain circumstances.

6.4 Restriction and Objection

You may have the right to restrict or object to the processing of your personal information in certain circumstances.

6.5 Withdrawal of Consent

Where we rely on your consent as the legal basis for processing your personal information, you may withdraw that consent at any time.

6.6 How to Exercise Your Rights

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. We will respond to your request within the timeframe required by applicable law.

6.7 Complaints

If you are not satisfied with our response to your request, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We take the following steps to protect your information:

• Use encryption to protect sensitive personal information transmitted online
• Implement access controls and authentication measures for our systems
• Regularly review and update our security practices
• Train our employees on the importance of data security and privacy

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you
• Our legal obligations
• Applicable statutes of limitations
• Resolving disputes
• Enforcing our agreements

When we no longer need to use your personal information, we will either delete it from our systems or anonymize it so that it can no longer be associated with you.

9. Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected personal information from a child under 16, we will delete that information as quickly as possible. If you believe a child under 16 may have provided us with personal information, please contact us immediately.

10. International Data Transfers

We operate primarily in Australia, but we may transfer your personal information to countries other than the country in which you initially provided the information. These countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to other countries, we will protect that information as described in this Privacy Policy and comply with applicable legal requirements.

11. Third-Party Links

Our website and app may contain links to third-party websites, products, or services. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated Privacy Policy will be posted on this page with a new effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If we make material changes to this Privacy Policy, we will provide notice through our website or by other means, such as email, before the changes take effect.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: